Securus Technologies is one of the biggest providers of technology services, including monitoring and data analytics services, to prisons and correctional facilities. They are known to provide the best customer service and come up with the best innovative technology to help out law enforcement. They have purchased other companies as well, such as JPay. They have been featured in many news stories. Their CEO is Rick Smith.
They were founded in 1986, and they are based in Texas, where they have various regional offices. Securus has around one thousand employees, and they service between two and three thousand correctional facilities in the United States and Canada. They have invested more than six hundred million dollars in creating new and innovative technologies. For example, they created a system that could control contraband cell phones. They partnered with Harris Corporation to create Cell Defender. It also developed a Wireless Containment Solution. This technology prevents contraband cell phones from connecting to a mobile network.
Their customers seem to be extremely satisfied with the service that they provide. Let us take a look at some of the comments that were made by customers about their services. These come from formal mail and email communications. One correctional facility said that they were able to obtain information from the phone call monitoring system that let them catch and serve a warrant to a staff member that was corrupt. This staff member was arrested for dealing with contraband. Another agency said that they were able to monitor calls about drug use and alcohol use, as well as suspicious money transfers and illegal deals. Other facilities use them to monitor harassment of staff members. Another facility said that they overheard a call between an inmate and their siblings, with centered around what to say about the murder charge against them.